For a quick and simple search, specify your requirements in the Quick Search form and click 'Go'. For more advanced search options see the descriptions on the Find page. Using the Find By Name page in the Find section, enter the other person's username or part of their name and click 'Go'. You are most probably making your search criteria too narrow. Try relaxing your requirements a bit, e. If you are looking for a blonde, blue eyed 21 year old, non-smoking female living in Outer Mongolia who wants children, chances are you will not get many results!
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Matches are other members whose profiles meet the criteria you specified in your My Ideal Match page when you set up your profile. Our matching engine performs two-way matches, so members will only appear in your match list if your profile also meets the criteria they specified for their matches. Make sure your profile is as complete as possible and that your desired partner details are not too open. For example, if your desired partner is a female aged between 18 and 80 living anywhere in the world matching will not work well for you.
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The trick is to find the right balance between too open a match and too narrow a match. As well as the profile details you specify for a match you have the option to rate how important each detail is. Simply select the heart icon to add someone as a favourite. In search results, you'll find it next to the envelope icon. While viewing a profile, select the heart icon below the person's profile photo and username. Select the same icon if you want to remove someone from your favourites.
Knowing when someone last logged in is very useful when you look at their profile.
Log in to your account
If you're on a PC, this will automatically display. While viewing your Fans or Matches page, simply click on the cross 'X' at the top right corner of the profile displayed. While viewing a member's profile, simply select the five stars displayed in the two-way match information block to add a note or rating. While viewing a member's profile, simply select the five stars displayed in the two-way matching information block to edit a note or a rating.
If you wish to remove your rating click on the space just before the first star. While viewing another member's profile, click on the message envelope icon displayed below their profile photo. Enter your message in the text box provided and then click send.
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The easiest way is to follow the link provided in the email you received. That will take you directly to their message. Remember, unless the person who sent you the message is a premium subscriber, you will need to be a subscriber to reply. The best way to ensure your message displays correctly when the recipient reads it, is to type your message directly into the message box provided.
However, if you want to use another program e. Microsoft Word DO NOT copy and paste the text you have prepared directly into the message box, as this can cause problems with how the message is displayed once it has been sent. No, you will receive messages even if you are not a subscriber. However, unless the person who sent you a message is a premium subscriber, you will need to be a subscriber to reply. We suggest you set up a free Web-based mail account with a service such as Outlook and use this email address in your profile.
Note that there is a potential down side to using free email services. Some of them disable your account if you do not check it regularly. In that case the emails other members send to you will be lost and, if we receive several consecutive bounces from your address, we may hide or remove your profile. Follow the link to their profile in the email you received from them, or use the Find By Name function to locate the other member's profile and click the 'Block Him or Her' link under their photo.
If they try and contact you in future, they will see a note saying that you have blocked messages from them and that they cannot contact you. Remember only you can remove the message block. When a message has been sent, one tick will display with the time stamp.
Frequently Asked Questions
Once it's been read, two ticks will display. We do not have an option to permanently delete messages. Instead, use the Archive option to remove or hide messages you no longer want in your recent messages. To archive a message, select the Archive Conversation option under More From the main messages page, select the cross icon to the right of each conversation listed.
Messages that have been archived is visible under Archived messages and can be restored to recent messages by following the same steps above. We offer a range of competitive subscription packages, please visit our subscribe section for details. We offer a secure credit card payment facility.
Alternatively, you can pay by credit card using our fax facility, by direct bank deposit or by posting a cheque.
Full details appear in our subscribe section. Credit card payments are processed using our WorldPay card-processing gateway.
WorldPay is one of the largest and most respected global card processing companies. All your card details are encrypted for maximum security whilst travelling over the Internet. Further, no credit card details are stored anywhere on our site. However, if you purchase a subscription as a gift for someone, pay using an alternative method, or cancel your agreement before your renewal date, then you will not be re-billed. You can find out more about automatic renewal by clicking here. Should you wish to cancel your PayPal or credit card automatic renewal, simply go to the Subscription Status page and click on the cancellation link.
To cancel automatic renewals made via the App, you will need to do so through your iTunes or Google Play account. Please note, automatic renewal cancellations can take your payment provider up to 48 hours to process. No, unused portions of a subscription are generally not refundable. Deleting your profile will result in your unused subscription being lost.
You will however need to subscribe again if you want to activate your subscriber benefits again.
You may be asked for an additional level of authentication called MasterCard SecureCode or Verified by Visa depending on your card type. With a standard subscription, anyone you contact must have their own subscription in order to reply to you. Whereas, with a premium subscription, anyone you contact is able to reply to you for free, even if the person doesn't have a subscription of their own. Blocked members cannot see your full profile and will not be able to contact you.
If another member's behavior is giving you cause for concern or if someone's being downright abusive, please let our Support Team know by selecting the 'Report Abuse' option in the More All complaints are treated in the strictest confidence and could result in, amongst other things, the suspension or deletion of the offending member's profile. We want to ensure that we provide you with a safe and secure dating community. Knowing that you're communicating with another member who has verified their mobile number helps add a level of trust. Click on the Verify button in the My Account section of your profile and follow the easy instructions.
We'll send you a text message with a 6-digit verification code to enter in the field provided. We do not charge for verification. If your mobile provider bills you to receive text messages, a charge may apply.
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If you tried sending the text message multiple times and still did not receive the verification code, you could try the following: Make sure you're in an area that has strong network coverage. Confirm that your mobile number is able to receive text messages.
Wait a few minutes.